At Essenza Skin & Beauty, we take great care in curating and packing your order. We want you to love your purchase as much as we loved choosing it for you.

Please choose carefully, as we do not offer returns or exchanges for change of mind.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your order. We’ll be happy to arrange a replacement or refund in line with Australian Consumer Law.

To help us resolve this quickly, please email us at salon@essenzaskinbeauty.com.au with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Conditions

• Claims must be lodged within 7 days of delivery.

• Items must be unused and in their original packaging.

• We may request the item be returned before issuing a refund or replacement.

• Return shipping for faulty or incorrect items will be covered by us.

Your Rights

Nothing in this policy affects your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If you have any questions about a product before you purchase, we’re always here to help! Contact us at salon@essenzaskinbeauty.com.au or 0432 513 203 and we’ll guide you in choosing the right item for your needs.